FAQ

General Information

Why should I choose Calgary Countertops for my countertops?
Calgary Countertops specializes in resurfacing and installs a product called decorastone directly to your existing countertop.  Sink removal is not required, tiles are not disturbed, no fuss/mess or hassle and is a fraction of the cost of replacement.

What areas do you currently service?
We currently Calgary, Red Deer, Okotoks, Airdrie, Cochrane, Chestermere, High River, Nanton, Lethbridge as well as many other areas.

How long does the installation process take to complete?
Most kitchens take one day to complete, however large or complicated ones may require a second day. 

What if my countertop is currently in poor shape?
Countertops that have damage can be repaired.  Burns, bad seams, water damaged, loose laminate, etc. can all be fixed prior to resurfacing. 

If you use a liquid overlay, how soon can I use my countertop?
Your countertop can be used immediately!  Our product decorastone is not a paint.  It does not need to dry.  It’s an industrial liquid that is cured with a UV light and immediately hardened.

Is there any risk to damaging surrounding tiles?
Since we are not removing your countertop your existing tiles can remain safely in place.

Is there an odour during the resurfacing process?
There is an odour during the resurfacing process but does depends on the amount of repairs.  Most odours gone 2-3 hours afterwards and next day most customers usually cannot notice anything. 

Is your product environmental friendly?
The product AND the process is environmental friendly!  We are keeping your existing countertop out of the landfill, plus most of our products are low VOC and solvent free.

How long have you been in business?
Calgary Countertops has been in business for 13 years.

Do you have any past customers for references?
Yes!  The best place to view customer feedback is on the following websites: 

Homestars – winner Best Of in 2012, 2013, 2016

Houzz – winner Best of Houzz in 2016, 2017

BBB – A+ rating

What products do you resurface?
We typically resurface laminate countertops, ceramic tile, cultured marble and bathtubs.

Is there any stone in your product?
Our product does not contain any stone.  We do have patterns that mimic stone or quartz and because there are no laminate lines or seams, they give the illusion of a solid surface.

Can I see samples of your product in person?
Yes!  Please contact us for a free in-home quotation

Do you resurface Corian?  Granite?
It is possible for us to resurface both surfaces however we do not resurface Corian kitchen sinks.

My countertop has a wood trim on the front, what happens to it?
We typically resurface the wood trim, although it’s not necessary.  There is a small charge to cover the wood trim as it requires more time to prepare, however most customers get this done to get the look of stone.

Can I add on to my current countertops?
Most of our customers are simply hiring us to recolor their existing countertop. While it is difficult to add to your existing countertop, it is not impossible.  Please book an in-home consultation and we can better discuss your specific situation.

How much do you charge for quotations?
Nothing!  During your estimate we will explain the product, durability, show color samples and provide you a firm price to help you with your renovation decision.

Do you apply the same products as the DIY kits for sale in box stores?
Calgary Countertops’ applies a product called decorastone which is not available at the box stores.  The DIY products are designed to be easily applied and are not UV curable.  Our UV curable product is much more durable and ready to use immediately.  In addition we do the installation and cover it with 5 year warranty.

Cost and Payment

What is the average cost of a kitchen?
The average kitchen costs $950 plus tax, but does vary by size. Small kitchens can be as little as $600 and very large ones can be $1400.

Do you require a deposit before work begins?
At this time Calgary Countertops does not take deposits.

Do you charge for in-home estimates?
We do not charge for estimates.

Do you have a showroom?
We do not have showroom. Most customers want to see product samples in their home with their cabinets, floor, light, etc. We must also view your countertop in order to provide an accurate price quote.

Do you ever have sales or promotional offers?
We do have promotions from time to time. Please check our promotions page or follow us on social media.

Do you offer referral fees?
Calgary Countertops appreciate and depend on referrals but at the moment do not offer rewards to customers that promote our product. We do however try to earn you referral in advance with good work and excellent service!

Why would I choose your product over new laminate?
Our product - decorastone - is often much less expensive, looks better and does not lead to other renovation work such as new tile, new drywall, new sink, etc. Calgary Countertops gives you a new look in one day without the hassle of a large renovation.

What forms of payment do you accept?
We accept cash, visa, mastercard, paypal, cheque and interac e-transfers.

Product Information

Am I able to install your product myself?
Unfortunately customers cannot install decorastone. It’s a highly specialized product requiring special UV curing equipment that costs thousands of dollars.

Will you get any product on my cabinets or floors?
We do take care to cover your cabinets and floors. If our decorastone does accidentally get in an area we don’t intend, in most cases we are able to clean it up with no damage.

Is decorastone always high gloss?
We also offer a low gloss finish.

What colors and patterns are available?
Please view our gallery page to view the available colors or call for an in-home visit to view actual samples. Our patterns are quite similar but we offer a wide variety of colors.

Do I need to be home during the installation process?
You do not need to be home during the installation of decorastone, our installers often work alone. As long as we have access to your house and water (for cleaning) we do not require you stay home.

Do I need to remove taps and drain in my culture marble sink in order to resurface?
You do not need to remove your faucets, however if we go around them they are more difficult to replace later. You would need to get a faucet with a larger base, not smaller.

Am I able to switch to an undermount sink with decorastone?
At this time it is not recommended to convert to an undermount sink.

Do I need to remove my sink to have decorastone installed?
Approx 70% of our customers leave their sink in place, removal is not required. However if you want a new sink it’s best to do the upgrade at the same time. If you leave your sink in and want to change it in the future it’s possible, but you’ll need a sink with a bigger ‘lip’ so the old countertop will be visible.

Does your product go over my seams? What if my seams are bubbled?
Our product is seamless. Existing seams will be filled with a special filler turning your countertop into a single surface. If your seams are bubbled we’ll cut out and remove the bubbled area.

Do you do install the product on weekends?
We do installations on weekdays, but weekends are sometimes possible for businesses and offices when required. In this situation extra charges would apply.

Product Care

Is there a warranty when choosing decorastone?
We do have a 5 year warranty. The warranty does not cover wear and tear, but we do guarantee the product will not peel or fade. If you have any issues or are unsure if your product is covered, simply send us some pictures by email. In the worst case if there are issues not covered under warranty, they can often be fixed for a very nominal fee.

How durable is the decorastone product?
Our product has similar features to laminate. It is rated to approx 300F. Customers should use pads underneath hot pots and cutting boards under knives. In sinks, showers and bathtubs ensure faucets are not leaking as the product does not like to be wet 24/7.

Can your product be repaired?
Yes! Our product can be repair and restored to new for very little cost.

Can I put hot pots on your product? Cut on it?
You would want to treat our product the same way as laminate. Pads under hot pots, cutting boards under knives.